Free translation service
This aged care translation service is available for government-subsidised aged care providers, peak bodies and Partners in Culturally Appropriate Care (PICACs) across Australia.
Languages other than English
We can help aged care providers produce materials on the care and services they provide in languages other than English, enabling them to communicate key messages to people using aged care services for whom English is not their preferred language.
Older diverse Australians
This service can be used to communicate with older people from culturally and linguistically diverse backgrounds; First Nations Elders; and Deaf, blind, deafblind or hard of hearing older Australians.
How the service works
Australia has a wonderful, diverse population of different communities who speak and understand many different languages. In a country with such diversity, aged care providers can help make people from different communities feel more at home.
This free translation service will help to provide culturally safe, appropriate and inclusive care, in line with the Aged Care Quality Standards.
About this service
The Department of Health and Aged Care is working with Icon Agency and its consortium partners to provide a free translation service for eligible aged care providers across Australia.
This service enables aged care providers to communicate key written and audio/video messages to those in your care for whom English is not their preferred language. This includes older people from culturally and linguistically diverse backgrounds; First Nations Elders; and Deaf, blind, deafblind or hard of hearing older Australians.
If you or your organisation need an aged care translation service for someone in your care, we can make it simple and efficient for you.