Free translation service

This aged care translation service is available for government-subsidised aged care providers, peak bodies and Partners in Culturally Appropriate Care (PICACs) across Australia.

Languages other than English

We can help aged care providers produce materials on the care and services they provide in languages other than English, enabling them to communicate key messages to people using aged care services for whom English is not their preferred language.

Older diverse Australians

This service can be used to communicate with older people from culturally and linguistically diverse backgrounds; older First Nations people; and Deaf, blind, deafblind or hard of hearing older Australians.

How the service works

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Fill in the online translation request form or call us on 1800 271 034
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Our friendly team will respond within 48 hours, Monday to Friday.
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Translation specialists will work with you to understand your requirements.
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We’ll translate your eligible materials and return them in the required formats.

Australia has a wonderful, diverse population of different communities who speak and understand many different languages. In a country with such diversity, aged care providers can help make people from different communities feel more at home.

This free translation service will help to provide culturally safe, appropriate and inclusive care, in line with the Aged Care Quality Standards.

About this service

The Department of Health and Aged Care provides a free translation service for eligible aged care providers across Australia.

This service enables aged care providers to communicate key written and audio/video messages to those in their care for whom English is not their preferred language. This includes older people from culturally and linguistically diverse backgrounds, older First Nations people, and Deaf, blind, deafblind or hard of hearing older Australians.

If you or your organisation need an aged care translation service for someone in your care, we can make it simple and efficient for you.

 

Request a translation Eligibility checklist