Who is collecting your personal information?

Your personal information is being collected by Iconinc Holdings Pty Ltd, trading as ‘Icon Agency’. Icon Agency is contracted by the Department of Health to enable the service managed by Icon Agency to operate.  

What personal information is being collected?

The personal information that will be collected may include your full name, organisational name, physical address, email address and phone number. It may also include optional information collected to fulfil the service, such as how we can help you with translation or interpreting services.

Why does your personal information need to be collected?

We collect personal information to enable us to contact you to undertake and deliver the service. 

What would happen if your personal information was not collected?

If you do not or are unable to provide your personal information, we will be unable to contact you to deliver the service.

Who will your personal information be disclosed to?

Personal information is shared with the Department of Health. It is also shared with Icon Agency and their project personnel. No personal information collected is shared with third parties.

Access to and correction of your personal information

Icon Agency’s privacy policy contains information about how you may access and seek correction of personal information about you that is held by us.

Privacy complaints

Icon Agency’s privacy policy contains information about how you may complain about a breach of the Australian Privacy Principles or the Australian Government Agencies Privacy Code and how Icon Agency will deal with complaints.

Overseas disclosure of your personal information

We will not disclose your personal information to any overseas recipients.

Further information

You can read the privacy policy here. You can obtain a copy of the privacy policy by contacting Icon Agency using the contact details set out at the end of this notice. 

Contact details

If you wish to contact Icon Agency about a privacy-related matter, including questions about this notice, please contact our Privacy Officer by one of the following methods:


Privacy Officer
Icon Agency
Unit 1, 132 Gwynne Street, Cremorne VIC 3121




03 9642 4107