Check your materials

Materials that can be translated

We accept information or guidance to assist people using aged care services and their family and carers. This includes:

care plan templates (but not individualised plans)
information about how you establish care plans with care recipients
home care agreement templates (but not individualised home care agreements)
welcome materials, such as explaining how an aged care service operates and what to expect
form templates such as registration, service agreement and feedback forms (but not personalised)
in-facility wayfinding signage to assist people in finding rooms and activities
audio and video materials that assist people to better understand or participate in an aged care service
disaster plan information.

Materials that cannot be translated:

personalised materials or materials containing individual content like completed individualised care plans, forms or other documents
marketing materials (including website copy and special offers) prepared for the primary purpose of attracting new people to your services
frequently changing material (such as newsletters, activity schedules or weekly menus).

We also don’t translate material created by the Department of Health, Disability and Ageing. The department continues to build a library of translated materials available on its website.

If you can’t find what you need there, please let us know.

We can only be accountable for the accuracy of the material’s translation. Aged care providers must remain accountable for meeting their legislative obligations through their original (English language) documents.

Your organisation must own the copyright to the materials

Materials are any printed or digital (including photo and/or video) assets aged care providers may use for administrative purposes. A copyright is a type of intellectual property that gives its owner the exclusive right to copy and distribute materials.

Existing materials mean they already exist and you’re looking to have them translated (like an English brochure translated into another language)

New materials mean they don’t currently exist and you’re looking to create them (like a printed brochure made into an audio file). This is available where direct translation and/or interpretation of an existing resource is not appropriate for communicating with the older person.

Materials that are produced by other agencies or businesses are protected by their copyright, therefore cannot be translated by this service unless requested directly by the owner.

FAQs

Existing documents are materials that your organisation has previously developed. Your documents must be finalised before submitting a request.

You will need to have the finalised materials ready for translation including any available working files, and know the languages you would like to request, including accessible English.

Working files are editable documents, or a collection of files used to create a document. This could be a Word document, a Canva link, or an InDesign file folder (including images, fonts, links, etc.).

Yes, if you have existing audiovisual materials available. This includes captioning, subtitles, and voiceover. If you require further assistance please contact us and our team can guide you further.

Yes, accessible English formats are available subject to material eligibility. For further information see accessible English .